Terms and conditions

Terms and conditions are a little on the literary dry side, but they are terribly important as we want you to know we have our customers' best interests at heart and that we will always do our very best to resolve issues and remain chums.

Standard terms of business

By using this website and services you agree to be bound by the terms and conditions set out below, so please do read the following carefully before placing your order. Please also read our Privacy Statement regarding personal information provided by you.

We set out to make you very happy with our delicious coffees and we make every effort to ensure that your order arrives in the best possible condition. If for any reason you’re not absolutely satisfied with your Cupsmith order, we will either offer you an exchange or refund. Please note we trade using the brand name ‘Cupsmith’, wholly owned by Runwick Roastery Ltd.

We take payment at the time of ordering, rather than at the time of dispatch. This is to help ensure we can process your order and send it to you as soon as possible. We’re not able to accept an order until we’ve checked and approved it, and if there is a problem we’ll be in touch within three working days, unless we have specified that the business is temporarily closed for public or personal holidays etc.

Delivery policy

In general, your order will be posted the same day if ordered before 2pm or the next day if ordered after 2pm. However if we need to roast your order, it may take 48 hours longer to dispatch as the roasting process means coffee cannot be packed immediately or it will be spoiled. We will keep you informed if this is the case. All orders are sent by courier, and the courier company aims to deliver your parcel within 3 working days. If for any reason we’re unable to supply what you want, we’ll be in touch and arrange a refund.

Please note, our products don’t fit through a standard letter box, so if you’re out when the courier tries to deliver they may leave a card for you and arrange another delivery time. 

Cancellations and returns

You have the right to cancel or return your order up to 7 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. If your order has already been dispatched please refer to our returns information. We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Runwick Roastery Ltd. Please contact Cupsmith by email emma@cupsmith.com or call 01252 712630 for information about returning items to us. All returned items must be sent to Runwick Roastery Ltd, Runwick Hill, Runwick Lane, Farnham, Surrey GU10 5EE, UK.

Refunds and exchanges 

All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that we are unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, after the 7 day cancellation period, we reserve the right to offer a replacement item of similar or equal value.

Age policy

To purchase goods from our website you must be over eighteen years of age.

Disclaimer and Legal Notice 

The following are the terms and conditions of use of this website and its services. If you do not accept these conditions, you must not use this website or services.

The content on this website is provided ‘as is’, and Runwick Roastery Ltd. gives no representation or warranty as to the accuracy of the content and assumes no responsibility for errors or omissions in it, or the effect it has upon your computer. This site includes links to other sites on the Internet. Runwick Roastery Ltd cannot vouch for the suitability or accuracy of the content of those sites and so you use them at your own risk. Any references to linked sites or to third-party companies, products or services by name does not constitute or infer its endorsement by Runwick Roastery Ltd.

The information available on the site might from time to time be incomplete, out of date, or inaccurate. Runwick Roastery/Cupsmith reserves the right at any time and without prior notice to make changes and corrections to the material on the site, or to make parts or all of this site unavailable at any time, without notice.

Runwick Roastery/Cupsmith disclaims all liability in respect of all information and its provision, and shall not be liable for any loss or damages suffered as a result of any use of the site. Although Runwick Roastery/Cupsmith aims to keep this website up-to-date, it does not guarantee its accuracy. Though Runwick Roastery/Cupsmith does try to make this site as useful as possible, none of the material it contains is professional advice or a substitute for it, and cannot be relied upon as such.

Unless specified to the contrary, the contents of this website and these pages are protected by copyright. The authors and creators of the material on the website assert their moral rights. The contents of this website (including text, design and graphics) are trademarked and copyrighted materials of Runwick Roastery Ltd, all rights are reserved. They may not be used, transmitted or reproduced unless in accordance with prior written instructions issued by Runwick Roastery/Cupsmith. No use, transmission or reproduction is permitted other than the following:

Permission is given for the downloading and temporary storage of pages where indicated on such pages, for the sole purpose of individual viewing on a standalone PC or monitor. Such pages may be printed, but these may not be further reproduced, copied or transmitted in any way to those other than the initial individual user. You may not reproduce any other part of the website including, but not limited to, the overall style, copy and imagery.

These conditions of use are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. Runwick Roastery Ltd may change these conditions of use from time to time. You will be bound by changes even if you do not re-visit this page to re-read this notice.

Please note that these are Runwick Roastery’s terms and conditions of use and if you do not accept these conditions, you must not use this website or services.

Privacy policy

We respect and protect the privacy of all visitors to our website. Please don’t hesitate to contact us if you are at all concerned about anything regarding the privacy of your details.

We do request personal information such as your name, email address, company details, etc. which you can choose to provide when you subscribe to our newsletter, enter competitions, provide feedback, etc. This information helps us understand a little more about our consumers, but please be assured that we never share your details with third parties unless you give us your permission and all data is processed in accordance with local law.

IP addresses and cookies

We may collect information about your computer including your IP address, operating system and browser type for system administration and to report aggregated information. This is statistical data about your browsing actions and patterns and does not identify you individually.

‘Cookies’ are small pieces of information that are stored by your browser on your computer’s hard drive.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you login to our website. We only use first party cookies to keep track of the pages you have been to on our website and to tell us whether you have visited the website previously in order to deliver a better service.

Most web browsers automatically accept cookies, but you can usually change your browser and refuse to accept cookies by ticking the appropriate options in your browser. However, if you choose not to accept cookies you may be unable to access certain parts of our website.

All data is controlled by Runwick Roastery Ltd.


We may update these Terms and Conditions from time to time by posting the updated Terms and conditions on our Website in place of these. The changes will apply to the use of the Cupsmith website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to order from Cupsmith or use Cupsmith website. If you continue to use the Cupsmith website after the date on which the change comes into effect, your use of the Cupsmith website indicates your agreement to be bound by the new Terms and Conditions.

Governing law

The contract between you and Runwick Roastery Ltd under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.

Company details

Registered details: Runwick Roastery Ltd, Runwick Hill, Runwick Lane, Farnham, Surrey GU10 5EE. 

Company Registration No.: 8859086.   

VAT:  182 75 36 84